Made-to-Order Merchandise
LockerDrop merchandise is printed specifically for each order. Because products are made to order, we generally do not accept returns or exchanges for:
- Ordering the wrong size or color
- Changing your mind after production begins
- Personal preference regarding a design or garment fit
Please review your selections carefully before completing checkout.
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or different from what you ordered, please contact us within 14 calendar days of delivery.
Include your order number, a description of the issue, and photographs when reasonably available.
We will review the issue and, when appropriate, provide a replacement or refund at no additional cost.
Order Cancellations
You may request cancellation for a full refund until your order has been released to our printing partner for production.
Once an order has been released for production, cancellation is generally no longer available.
Cancellation requests must be submitted through our Contact Us page. Requests are effective when received, subject to verification of the order's production-release status.
Lost or Missing Shipments
If your order is lost during shipping or tracking indicates delivery but you have not received it, please contact us so we can investigate with the shipping carrier.
We will work toward an appropriate resolution based on the circumstances.
Refund Processing
Approved refunds will be issued to the original payment method. The time required for the refund to appear depends on your payment provider.
Nothing in this policy limits rights or remedies available under applicable law.
Contact Us
For questions, cancellation requests, or product issues, please visit our Contact Us page at www.mylockerdrop.com/contact.